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How The Fred Factor Can Transform Your Customer Service
In 1982, leadership expert and motivational speaker Mark Sanborn moved into a neighborhood where his view of customer service was transformed. In his first internationally best-selling book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, he tells the story of a postman who revolutionized the way […]
How Investing in Financial Literacy Improves Employee Retention
As defined by Investopedia, financial literacy is education and understanding on efficiently managing personal finance areas, including investing, insurance, real estate, retirement and budgeting. Financial stress can contribute to diminished quality of customer service; increased administrative costs, due to wage garnishment and loans from 401(k) accounts; and a distracted workforce with lower levels of productivity. […]
How to Seriously Drive Employee Engagement
If you won the lottery tomorrow, would you stop working? Chances are you’ve mulled it over before, even if you don’t buy a ticket often. When jackpot amounts grow to rival pro athletes’ salaries, the subject inevitably creeps into everyday conversation. At that point, it’s hard not to think and talk about what we would […]
What the Employee Experience Is … and Is Not
HR departments and C-suites nationwide are abuzz with talk of the “employee experience,” often abbreviated as “EX.” It is the sum of all interactions, good or bad, that an employee has during his or her term of employment with a company. As defined by author and futurist Jacob Morgan in his new book on the […]
3 Ways to Immediately Improve Employee Engagement
For some employers, having happy employees would be nice, but it isn’t a priority.
Why HR and PR Need to be Friends
Today’s tech has created an environment with 24/7 access and instant communication. Anyone, anywhere, at any time can share live company updates, photos and videos to countless followers, media outlets, investors and competitors. This live and on-demand style of communication directly impacts your HR department, since employee actions and consumer satisfaction can be shared in […]
Disturbance in Your Workforce? May the 4th Be With You
A short time ago in an employee suggestion box not far, far away, this note from a disengaged employee was discovered. Dear Management, Being a real trooper, I’ve faithfully served this empire for many parsecs. But lately, morale here is in the trash compactor. I’m close to “storming” out of here! Here’s why: We don’t […]
Employees Stay for Meaningful Work
Finding meaningful work is one of life’s greatest challenges. Some people spend their whole life trying to identify their purpose, yet never figure it out. Millennials, who will continue to make up a growing percentage of our workforce, are especially driven by their pursuit of personal development and purpose. Most savvy employers know the importance […]
Employee Productivity: Here’s What Really Matters
Today’s business leaders are dealing with a lot. Along with the technology-shaped elephant in the room, the increase in internal business collaboration (50 percent in the past two decades), the change in performance management and the influx of millennials have left many companies scrambling. Despite these changes, the goals of businesses have remained constant: Generate […]
Employee Engagement vs. Employee Motivation
Are Employee Engagement and Employee Motivation the Same Thing? Frank Sinatra said it best in his classic Love and Marriage, “you can’t have one without the other.” Both are crucial to driving your employees to do big things for your business. Before we dive in, it’s important to explore the idea of motivation itself. Intrinsic […]
Are Your Employees Planning to Leave in 2017?
If you manage a team of five or more people, chances are at least one of your direct reports are considering a change of employers in the next ten months. According to the latest CareerBuilder survey, more than one in five American workers, or 22 percent, are planning to change jobs in 2017. Among younger […]
7 Deadly Sins of Employee Engagement
Even with the best of intentions, some of the methods chosen to improve employee engagement can backfire. Engaged employees can improve retention, strengthen a company culture and increase productivity, but all that is quickly ruined when any of these seven deadly sins are committed.