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Surveys show employees are frustrated with technology, big discrepancy with executives

OKLAHOMA CITY (June 8, 2022)Paycom Software Inc. (NYSE: PAYC), a leading provider of comprehensive, cloud-based human capital management software, found that nearly half of business leaders are out of touch about employees’ frustration with workplace technology.

The recent survey of 500 C-suite and HR professionals nationwide, commissioned by Paycom and conducted by OnePoll, also found that employees are missing more than three deadlines per month due to HR-related technology mishaps, such as requesting time off, submitting expenses and enrolling in benefits.

“The frustration level of employees should be a warning sign to employers struggling to retain talent,” said Jennifer Kraszewski, Paycom vice president of human resources. “The good news is that the solution is attainable: adopt user-friendly HR technology to stand out from competitors, retain top talent and enhance productivity.”

When compared against a similar survey of 1,000 American workers conducted previously by OnePoll, the results show employees are more frustrated with workplace technology and processes than leaders realize:

  • Nearly 80% of employees get frustrated with outdated technology at work, but only 54% of the C-suite believe their employees are frustrated.
  • Nearly 70% of employees would be willing to take a pay cut to have software and technology that’s twice as good as what they’re currently using. Yet 50% of executives think employees would take a pay cut for better software.
  • Nearly 70% of employees don’t believe their company prioritizes digital transformation, but nearly two-thirds of executives said their company accelerated its digital transformation because of the pandemic.

The random double-opt-in survey of 500 U.S. management and HR professionals was commissioned by Paycom in January 2022. OnePoll’s team members are members of The Market Research Society and have corporate membership to the American Association for Public Opinion Research and ESOMAR (formerly European Society for Opinion and Marketing Research). The OnePoll survey of 1,000 American workers took place in December 2020.


About Paycom
As a leader in payroll and HR technology, Oklahoma City-based Paycom redefines the human capital management industry by allowing companies to effectively navigate a rapidly changing business environment. Its cloud-based software solution is based on a core system of record maintained in a single database for all human capital management functions, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Paycom has the ability to serve businesses of all sizes and in every industry. As one of the leading human capital management providers, Paycom serves clients in all 50 states from offices across the country.