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Different Generations

Workplace Communication Across Different Generations

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Workplace Communication Across Different Generations

Managers face many difficult challenges in the workplace, but one obstacle that often is overlooked is the need to communicate with up to four different generations in a single office setting. From the 18-year-old intern to the 72-year-old seasoned professional, human resources professionals need to find a balance between them and a method of expression that reaches them both – along with every age in between.

The Four Generations

Thanks to healthier living and later retirement, organizations potentially can be staffed with individuals from every life stage. Each generation has their own needs and each is capable of bringing unique assets to the workforce.

According to the Pew Research Center, the generations consist of:

  1. Born from 1980 to 2000: Generation Y or millennials
  2. Born from 1965 to 1980: Generation X
  3. Born from 1946 to 1964: baby boomers
  4. Born from 1945 and before: traditionalists or the silent generation

This mix of ages adds diversity, but can also create a few challenges, especially as it relates to communication. When done right, communicating with employees across generations can be an advantage of the workforce.

Use Different Communication Tools

When traditionalists and baby boomers were entering the workforce, computers didn’t exist. Millennials, however, have never known life without a smartphone, which makes a world of knowledge available at their fingertips. When sending company-wide information, consider utilizing different communication tools to ensure each generation feels comfortable and fully grasps the meaning and significance of the material.

In Person: Arrange for meetings or one-on-one discussions for important information, particularly when involving traditionalists, who may lean towards such formalities as the norm.

Phone Call: Baby boomers prefer phone calls for important information. Traditionalists, who may have been introduced to the rotary phone in their childhood, utilize landlines for much of their day-to-day communication. Both generations may or may not feel comfortable using a smartphone.

Email: Gen Xers prefer email correspondence, while baby boomers and millennials are all accepting of its use in business. Traditionalists should be capable of using email, but typically prefer more personal methods of communication.

Text: Millennials were born in an era when texting was common, and they find its use easy and often preferred.

Social Media: Millennials consider social media a part of their life, often without differentiating between what’s personal and what’s professional. LinkedIn is typically considered the most office-friendly social media option, while Facebook – with its game invites – is often forbidden at work.

Office communication programs: Programs such as Skype for Business, Slack, Ryver or Bitrix24 are excellent alternatives to public social media options. These sites allow co-workers to discuss projects as well as lunch.

Learning management system (LMS): Communicating through an LMS allows users to gain knowledge while staying up-to-date on corporate training requirements. LMS courses can come in the form of video, podcasts or PowerPoint presentations. Millennials are particularly accepting of continuous learning and on-demand instruction options via desktop computer or mobile device.

Recognize Differences

Remember that these are merely generalizations and managers, supervisors and HR leaders should never assume anything about their employees. A traditionalist may use his iPhone for all correspondence while a millennial may prefer the feel of keys beneath her fingers. Research on human diversity reveals that making assumptions about employees based on age – or any other characteristic – should be avoided. As leaders in the workplace, human resources professionals should practice breaking down stereotypes, not encouraging them.

Acknowledging the distinct mannerisms among the generations can result in new ideas and a chance for everyone to learn and grow. Hiring for diversity is essential; now take advantage of those inherent differences among your employees.



Author Bio:

Jason Bodin has been the communications pulse for a number of organizations, including Paycom, where he serves as director of public relations and corporate communications. He helped launch Paycom’s blog, webinar platform and social media channels. He aided in the development of Paycom’s tool to assist organizations in complying with the Affordable Care Act, one of the largest changes in health care the country has seen. A graduate of the University of Oklahoma, Bodin previously worked for ESPN and FoxSports. In his free time, he enjoys adventuring with his family, reading and strengthen his business acumen.

Employer Brand

4 Weaknesses in an Employer Brand From a Galaxy Far, Far Away

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With the holiday moviegoing season upon us, one of the most anticipated blockbusters – about a continuing space battle – is approaching at warp speed. Earlier entries in this enduring franchise actually can teach us about one of today’s hottest HR topics, the employer brand.

The first film’s hero – we’ll call him Lou Swashbuckler – is the most desired talent across several planets. The evil Dark Overlord and his Galaxy Syndicate want him for his special abilities, while Her Highness Laura and her Renegade Association seek his morale and piloting expertise. In the end, Swashbuckler decides to side with the organization whose values and ambitions most closely align with his goals — the good-guy Renegade Association.

Learn more about the employer brand by subscribing to Paycom’s HR Break Room podcast.

Despite having more resources and benefits, the Galaxy Syndicate still lost the war for Swashbuckler’s top talent. Here are four reasons why its employer brand proved unattractive.

  1. Galaxy Syndicate employees are poorly trained

As a workforce, Dark Overlord’s Galaxy Syndicate suffers from a reputation of being less than high-performing. Its low-level, white-helmeted troops are so ineffectively trained for their positions, they can’t even exhibit precise aim with their work-issued weaponry. A few other skills they lack include safely driving levitating vehicles, securing prisoners and identifying people of interest. Plus, they are easily distracted by strange noises and have a keen inability to focus on the task at hand.

These issues found consistently among multiple employees point to a lack of training within the organization. If the Syndicate does not place ability at a high bar, it is easy to see why so many unskilled prospects would apply to this behemoth of an organization. To positively influence his company’s culture and attract quality talent, Dark Overlord should invest his vast resources into proper training on a companywide basis.

  1. The Syndicate has an undeniably high turnover rate

It is no secret that having Dark Overlord for a boss can be hazardous to one’s health. Between the treacherous work conditions of building a battle station while under fire and being ordered to fly straight into a crowded asteroid field, Galaxy Syndicate employees do not last long. The high turnover rate is just another sign of an employer brand that places no value on the livelihood of its people.

Top performers are not going to apply for a company that disregards their well-being. In order to positively influence the employer brand, the Syndicate should craft more specific employee-protection policies and create safety training courses.

  1. The Syndicate bleeds quality talent

Due to the high turnover rate, toxic work culture and the oftentimes ethically questionable nature of the Galaxy Syndicate’s work, many of its best employees eventually defect in favor of joining its biggest competitor, the Renegade Association. That competition may offer a smaller paycheck and more modest benefits, but the scrappy organization’s values and methods are more likely to attract the best workers in less than 12 parsecs.

The Syndicate’s revolving door of employees creates an employer brand and culture of indifference, anonymity and disinterest in comradery. In order to change the perspective of his employer brand, Dark Overlord should create organizational values and a clear mission statement to inspire teamwork and rally his workforce before they quit … or die.

  1. The Syndicate isn’t even a top-performing organization

The destruction of two of the Galaxy Syndicate’s home bases – aka Doom Planets – demonstrates that biggest is not always the best. Its consistent record of failure against a significantly smaller competitor is unattractive and unlikely to draw skilled talent. The organization may have unlimited marketing and recruiting resources to lure applicants, but ultimately, its values attract villainy not invested in the overall success of the organization. This can lead to, at minimum, a toxic culture with high turnover and, quite possibly, the company’s ultimate defeat.

When you are a large company, it is easy to become content with the status quo and, therefore, less invested in your employer brand. But do not become negligent after achieving success. To maintain an employer brand that will attract invested employees, create a strong mission statement and purpose – one around which the workforce will want to rally.

When considering your own employer brand, consider the Galaxy Syndicate’s less-than-stellar reputation and the low quality level of its employees to understand the type of workforce you don’t want to attract. Then try to do the opposite. (Actually, there is no “try.”)

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Posted in Blog, Featured, Talent Acquisition, Talent Management

caleb.masters

by Caleb Masters


Author Bio:

Caleb is the host of The HR Break Room and a Webinar and Podcast Producer at Paycom. With more than 5 years of experience as a published online writer and content producer, Caleb has produced dozens of podcasts and videos for multiple industries both local and online. Caleb continues to assist organizations creatively communicate their ideas and messages through researched talks, blog posts and new media. Outside of work, Caleb enjoys running, discussing movies and trying new local restaurants.

Talent Shortage

4 Reasons for Our Nation’s Talent Shortage

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Organizations worldwide are frustrated by the challenge of finding well-qualified talent, which makes the fight to hire a top candidate even tougher.

Manpower Group’s annual Talent Shortage Survey revealed that last year, 40% of employers worldwide reported difficulty filling jobs. It’s not just your HR department feeling the pain, either; according to a recent Deloitte survey, 33% of CFOs said that the current talent shortage remains the top barrier to business growth.

What has caused the talent shortage? Let’s look at four contributing factors within the manufacturing industry as a microcosm of what’s happening on the national scale.

  1. Low unemployment and a skills gap

The U.S. Bureau of Labor Statistics’ most recent unemployment rate was 4.1%. In general, such a low number is considered a good thing. The problem is that today’s employers are struggling to find the right people for their open positions: the qualified ones. Research conducted by Deloitte and the U.S. Council on Competitiveness indicate that manufacturing executives, for example, consider the “quality and availability of talent” to be the most critical part of competitiveness in their industry. Low unemployment means that employers have to work that much harder to find skilled candidates who currently aren’t working – or find competitive ways to convince employed individuals to make the switch to work with them.

  1. Business expanding post-recession

Just before and after the turn of the millennium, rapid growth of tech industries and offshoring labor led to industries like manufacturing taking a back seat in the national economy. Manufacturing jobs – and their accompanying skills and know-how – were displaced, outsourced and diminished in favor of such service sectors as financial services and health care.

Once the Great Recession hit, Americans rethought the idea of manufacturing. In a survey conducted annually between 2009 and 2014 with the Manufacturing Institute, Deloitte found that most Americans would choose to add 1,000 jobs in manufacturing centers. More jobs might have been created as a result, but the skills gap left hundreds of thousands of jobs unfilled – an estimated 600,000 in 2011 alone, for example.

  1. An improving economy

Historically, times of economic turmoil often are followed by bounce-back periods of growth. The current expansion post-Great Recession already has lasted 95 months, making it the third-longest in U.S history.

However, improvement can lead to fears of yet another “overheating,” sending the economy again into a recession-like period. As long as the economy expands, more jobs will be created, along with the need to fill them; the skills gap will counter naturally by holding back the right talent from taking those positions.

  1. Retiring baby boomers

Fresh talent coming through the American employment pipeline is considered weak compared to that of other nations, both developed and emerging. Research from the Program for International Student Assessment indicates that young Americans are behind on math, science and reading.

That’s a big problem. Deloitte estimates that 3.4 million manufacturing jobs will be open in the span between 2015 and 2025 – partly due to the 2.7 million baby boomers expected to retire during that time. Many of these positions are expected to remain unfilled due to the shortage of workers with the skills necessary to operate in the advanced manufacturing environment of the 21st century.

What we see in the manufacturing sector is happening in other industries as well, which illustrates several reasons companies are struggling to find and retain top talent. Are you curious about how you can help your organization buck the trend? Register and attend this webinar for a step-by-step strategy to combat the talent shortage.

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Posted in Blog, Featured, Millennials, Talent Acquisition

Braeden Fair

by Braeden Fair


Author Bio:

Braeden Fair produces webinars and podcasts for Paycom, in addition to writing content for the company’s blog and its employee culture magazine, Paycom Pulse. A graduate of Oklahoma Christian University, he managed social media for the college’s student life division and worked in the broadcasting departments of the Oklahoma City Thunder and the Dallas-based sports-talk radio station The Ticket.

Leading yourself

Leading Yourself: 7 Ways to Achieve Your 10-Year Goals

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Imagine you’re at dinner party 10 years from now in a lovely home, with dear friends you haven’t seen in ages. As you make your way around the party catching up on life, each person asks the same questions, wondering what is new with you, your family and your life.

Now let’s return to the present: What do you want those conversations to look like in 10 years? Who do you want to be? What do you hope to have accomplished?

When you’re able to answer these questions, you’re creating a vision for your future and taking the first step in your journey to self-leadership. The next step is deciding how you will achieve these goals.

Creating your blueprint

Start by looking at your current circumstances. Think about the different areas of your life that matter most to you and form goals based on them. Your goals may be professional, financial, mental, spiritual, physical or personal. Which parts of your life do you want to change? Which parts of your life would you like to stay the same? What kind of friend, sibling, parent or employee do you want to be?

By answering these questions, you form a blueprint for what you want to accomplish in the next decade, while also establishing smaller goals you can work on now to help you achieve that future vision.

A physical version of your blueprint, like a vision board, is a helpful way to display your goals and keep yourself accountable.

Leading yourself

With those established, you’re able to focus on what will put you in tune with becoming a leader and being successful. The smallest of details tend to go a long way. By following these seven guidelines, you’ll be able to develop yourself into an outstanding leader.

  1. Personal brand: Pay attention to your personal brand – that is, how you represent yourself through your clothes, body language and communication style.
  2. Intent: Be intentional about your health and happiness.
  3. Organization: Stay organized — whether at work or at home — by establishing routines and keeping an up-to-date calendar.
  4. Learning: Commit to learning something new every day.
  5. 1% more: Volunteer to work on projects others may not want to do, and always give 1% more than you think you can.
  6. Influence: Surround yourself with a solid circle of influence: people who lift you up to the highest self you’ve imagined.
  7. Grit: Exhibit the mental toughness to program your mind for success.

By focusing on these seven items, you’ll be better equipped to visualize what your life will be like a decade from now at that dinner party. Hopefully, your circumstances will equal your blueprint, and you’ll be your happiest, most exceptional self.

Additionally, once you have mastered how to lead yourself exceptionally well, you can lead others more effectively. The better you are at taking care of yourself — whether that be mentally, physically, personally or professionally — the more apt you are to make an impact on those around you.

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Posted in Blog, Featured, Leadership

Stacey Pezold

by Stacey Pezold


Author Bio:

Stacey Pezold serves as Paycom’s first Chief Learning Officer. Having joined the company in 2005, she worked her way up to such positions as Regional Manager, Director of Corporate Training, Executive Vice President of Operations and, most recently, Chief Operating Officer. A graduate of Oklahoma State University, she has more than 11 years of leadership and training experience.

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