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Learning Management Systems Matter

LMS 101: Why Technology is Crucial to Onboarding

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Learning Management Systems 101 is a weekly blog series exploring how employers can rethink traditional employee training and move toward e-learning solutions, which are faster, easier to access, and more cost effective. “LMS 101: Why Technology is Crucial to Onboarding” is the third post of the series.

LMS 101: Why Technology is Crucial to Onboarding

A staggering one third of new hires leave their position within the first six months, according to the Society for Human Resource Management. Reasons for quitting include not receiving clear guidelines regarding their responsibilities, inadequate training and lack of an effective and engaging onboarding process.

If you want to avoid employee retention pitfalls, consider how a learning management system (LMS) could play a valuable role in eliminating many new-hire challenges, turning disenfranchised employees into employee advocates who aid in driving impactful business results.

LMS at a Glance

An LMS is a software-based platform that provides the framework and tools needed for online training and learning. The system enables users to deliver, manage and track online learning content. Also, it comes with real-time communication tools that allow team members to easily share their knowledge with each other.

Onboarding Challenges and the Role of an LMS

Regardless of your industry, the goal of onboarding is to ensure that new hires are provided the proper foundation for a mutually beneficial relationship that lasts for years to come between an organization and its new employees. Onboarding is the pivotal moment in which new employees adopt your company’s vision and commit to their place within it.

New hires need to know:

  • the mission, values and culture of the organization
  • what their responsibilities are and how to perform them
  • who their managers, supervisors and colleagues are
  • the organization’s operating policies and procedures
  • any legal and company guidelines they need to follow

Imparting this information via classroom training can be time-consuming and expensive. Materials and instructor costs along with employee time away from work are just some of the expenses to cover. While in-person trainings has its proven benefits, trainings recorded for an LMS has the added benefit for individuals to easily revisit training presentations and documents.

An LMS can automate your new hire processes and allow you to design training programs that meet the needs of individual employees. HR professionals, managers and supervisors can develop straightforward courses that walk new hires through orientation and job-specific practices.

Eight ways an LMS strengthens onboarding:

1. Pre-onboarding – An employer’s ability to start the learning process actually happens before day one. Through a self-service portal, new hires can start on-demand trainings prior to their first day on the job. The course assignments could be a quick company welcome message and meet the team video, or it could assign the handbook or a short course pertaining to their actual role. This should be part of the ideal onboarding checklist that each new hire goes through prior to starting. Ultimately, any training done beforehand helps new hires become more productive and acclimate to the company culture faster.

2. Monitoring – Participant attendance and completion status can be monitored. This serves as proof that you delivered critical information, such as workplace discrimination and harassment policies. You’ll also be able to see whether new hires are responding well to orientation and training and whether corrective measures need to be taken.

3. Testing – New hire progress can be evaluated through quizzes and tests, allowing you to gauge employees’ competence and determine the roles for which they’re best suited.

4. Goal setting – Allows you to set clear goals and objectives for new hires, on a group or individual basis, resulting in a more well-defined and streamlined onboarding process.

5. Self-service – Employees can retrieve course information as needed and track their progress by simply logging into their self-service portal.

6. Multiple formats – Learning content can be created and presented in multiple formats, including PowerPoint presentations, videos and podcasts. Videos are especially effective for conveying not just job-specific training, but also the company’s values, mission and culture – as most people are visual learners and will recall what they see over what they read or hear.

7. Redefining the classroom – New hires can access training 24/7 from any computer or mobile device with an internet connection, eliminating the expense of classroom training and minimizing business downtime and disruption.

8. Universal programming – Orientation programs that are universal by design – such as benefits enrollment and general safety compliance training – can be assigned to all new hires across different departments and locations with the click of a button.

Ultimately, an LMS is more than an onboarding platform. It is also a vital resource for monitoring job performance and developing employees to their greatest potential even beyond the onboarding period.

To learn more about the evolution of corporate learning, how to refine your approach to employee training,  be sure to check out the first two posts of this series.


Jeff York

by Jeff York


Author Bio: Jeff York, Paycom’s chief sales officer, has more than three decades of sales experience and has held a variety of sales management positions; prior to joining Paycom In 2007, York spent 12 years with a legacy payroll provider, where he held a variety of sales management positions including vice president of sales for the major accounts division. York, a Texas Tech University graduate, also holds an MBA from Baylor University’s Hankamer School of Business.

Performance Review

3 Mistakes Managers Make During Performance Reviews (And How to Fix Them)

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3 Mistakes Managers Make During Performance Reviews (And How to Fix Them)

Are you and your employees prepared for their annual performance reviews? While every organization approaches performance reviews differently, one commonality remains the same: Performance reviews are an important part of the employer’s role.

The approach your managers take to this conversation will set the tone for employees’ performance and engagement. Here are three mistakes – and pro-tips on how to avoid them – you might consider sharing with your managers as they prepare to give performance reviews:

1. Failing to Plan vs. Creating an Agenda

Not giving structure or guidelines at the beginning of the review will leave the employee confused, stressed and possibly feeling like a failure. Your managers could then just wing it, which could send a signal to the employee that the performance review isn’t serious. In addition, an unstructured review leads to missed opportunities to set expectations, set goals and discuss missed goals.

Instead, give the employee an outline of how the performance review will be conducted, share the review format and ensure he or she understands the expectation of their self-evaluation. Without expectation, the employee is less likely to succeed, but with clear direction and communication, the employee has a better chance of higher performance.

2. Avoiding the Issue vs. Following Up

Managers are busy with meetings, have looming deadlines, and juggle multiple projects and employees. Taking extra time to document every performance gap and identify areas of improvement for immediate correction interrupts the daily hustle. So while it may seem easier to wait a week and postpone communication until the performance review, putting off the much-needed conversation can leave issues unresolved, and cause situations to go from bad to worse.

 To avoid this, encourage your managers to follow up with their employees immediately when correction is needed. The employee should never hear about an ongoing issue for the first time during his or her review. Also, employees shouldn’t be evaluated just on their most recent performance. Ask your managers to have weekly, bi-weekly or monthly one-on-one meetings to formally discuss areas of strength and those that need improvement. 

3. Only Discussing the Failures vs. Providing Positive Praise

What happens when the conversation starts off on the wrong foot or takes a wrong turn? Your managers came prepared, but only brought a list of missed opportunities (saved from all year). If the manager does all the talking, the communication becomes one-sided, and the employee will not – and cannot – contribute. Now, the manager is left scolding the employee for his or her wrongs. That employee will leave the performance review feeling inadequate and discouraged.

 Instead, coach your managers to open the conversation with praise on the employee’s accomplishments, so that the employee understands the contribution he or she makes doesn’t go unnoticed. Remember, the delivery of a performance review sets the tone of the conversation. Ensure your managers are specific and genuine regarding accomplishments. As a result, the employee will find the review rewarding.

A good performance review should leave the employee inspired to set and meet higher goals and feel appreciated for his or her accomplishments. Remember: have a set agenda, follow up is important, give praise, communicate constructive feedback and set new goals in the next performance review.

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Posted in Blog, Featured, HR Management, Leadership, Talent Management, What Employees Want

Brad Taylor

by Brad Taylor


Author Bio: As Vice President of Product Management, Brad Taylor currently manages a team dedicated to the continuous improvement of Paycom’s single-application solution and product innovation. In his nearly two decades at Paycom, he previously served in six roles, including Vice President of Client Relations and Vice President of Sales. A graduate of the University of Oklahoma, Brad is an avid OU football fan and enjoys spending time with his wife and children.

Attitude is Everything

Because Attitude Is Everything, Do These 8 Things

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Because Attitude Is Everything, Do These 8 Things

A simple smile, an act of kindness and showing gratitude go a long way with people, especially in the workplace. It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.

And attitude – positive or negative – is contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork and encourages creative thinking. Your team members have more potential to accomplish its goals, develop resiliency and improve psychological prosperity when they work in a positive environment.

Are you taking an active role in creating a positive atmosphere within your workplace? Here are a few ideas to encourage positivity:

  1. Step up.

Tackle the jobs that no one is willing to do. Wendy’s founder Dave Thomas famously credited his success to his MBA, but he wasn’t referring to a graduate degree; he meant his “mop-and-bucket attitude.” In other words, jump in and get the job done. When you help with a project or task that no one else wants to do, you’re immediately seen as a go-getter. The sense of accomplishment you feel once the job is complete could be enough to turn your attitude around and put you on top of the world.

  1. Attitude of gratitude.

Studies show that people who take time to be grateful are typically more successful in life and feel more invigorated throughout their day. Wake up each morning and take a minute to be grateful for one thing. Focus all of your energy on that one thought and allow yourself to feel joy. It might take some time to train your brain, but pay attention to the little things that occur throughout your workday and acknowledge gratefulness for them.

Never underestimate the power of a smile. You’ll not only appear cheerful, but start to feel that way, too. Your body associates the muscle movements in a smile with feelings of happiness. A warm smile adds value and can change one’s outlook on the day. As with attitude, smiles are contagious; they’re the easiest way to share good vibes. Even if you’re having a rough day, force one out. It takes discipline to bounce back after something goes askew, but a smile will release endorphins that can change your emotional outlook, not to mention others’.

  1. Acknowledge success.

It is easy to get caught up in the big picture and lose sight of all the smaller accomplishments that lead to achieving the ultimate goal, so be sure to recognize all the small wins. Acknowledge your peers and superiors for everything they do to help your organization achieve its goals. High-fives and genuine praise go a long way to drive positivity.

  1. Set goals.

Creating goals for yourself can help give you focus and a feeling of accomplishment. With your eye on the prize, goals can help you work harder. I find it helpful to visualize a 10-year plan. Where do you see yourself in a decade? Who do you know? What hobbies do you have? Where are you in your career? Find photos and images online to create a collage of your 10-year plan and keep it at your desk. It will help you stayed focused on achieving your goals.

  1. Do something nice.

Random acts of kindness don’t go unnoticed by others. They could make you feel better and they don’t require a huge effort or cost a lot of money. Give a genuine compliment, take time to listen to a co-worker’s story, bring a friend lunch, write a thank-you note, bring a snack to an employee, help a colleague with a project – the list goes on. Random acts of kindness will not only help brighten your day, but also someone else’s. Repeated kindness could even create a better work environment and improve company culture.

  1. Turn negatives into positives.

Not all bad situations are negatives, as long as you use them as learning opportunities. Life is tough and you will have obstacles to overcome, so use this process to sharpen your skills and become a better employee and person overall.

  1. Get moving.

Stay active during your workday. An active body is a low-stress body. If you have a sedentary job, you may have to take extra steps to ensure you’re getting enough exercise. Instead of picking up the phone or sending an email to a colleague, walk down the hallway and speak to them in person instead. Human interaction will help improve your outlook and mood.

Attitude is like a boomerang: Good or bad, it will always come back to you. The more positivity you project, the more positivity you’ll receive. No matter what the day brings, how you choose to respond holds enormous power in the success or failure of the challenges you face each day. Attitude is everything, so choose positivity!

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Posted in Blog, Featured, Leadership

Stacey Pezold

by Stacey Pezold


Author Bio: Stacey Pezold serves as Paycom’s first Chief Learning Officer. Having joined the company in 2005, she worked her way up to such positions as Regional Manager, Director of Corporate Training, Executive Vice President of Operations and, most recently, Chief Operating Officer. A graduate of Oklahoma State University, she has more than 11 years of leadership and training experience.

Employee Productivity: Here’s What Really Matters

Employee Productivity: Here’s What Really Matters

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Employee Productivity: Here’s What Really Matters

Today’s business leaders are dealing with a lot.

Along with the technology-shaped elephant in the room, the increase in internal business collaboration (50 percent in the past two decades), the change in performance management and the influx of millennials have left many companies scrambling.

Despite these changes, the goals of businesses have remained constant: Generate revenue in the most efficient way possible, and no matter what industry you’re in, the productivity of your employees matters.

The Productivity Constant

However, many businesses struggle to quantify their employee productivity, and for good reason: The shift from a manufacturing to a knowledge-based economy has forced many leaders to reconsider how they measure and inspire productivity.

However, productivity is still a metric worth considering. As with any difficult task, a step-by-step methodology is typically the best place to start.

  1. Define what employee productivity means to your business, and determine the metrics you want to use to measure it.
  2. Test and retest productivity efforts on your workforce until you figure out what works.
  3. Learn from your failures, and repeat your successes.

 

Let’s take a deeper dive into these steps.

Defining and Measuring Productivity

Every business is different; therefore, how businesses measure productivity should vary. Working with team leaders to identify what it actually looks like in your business is the first step to increasing it.

Keep in mind, definitions can be deceivingly thorny, so much so that HR and business leaders have had to endure a myriad of recommendations, from the vague (“be more strategic”) to the vapid (“paint your walls yellow, make more money”). Thought leaders constantly drop words like “culture” and “engagement,” and sometimes tie them holistically to an employee’s output, placing pressure on many businesses to either adapt or disappear.

One example of this difficulty lies in the connection between productivity and employee engagement.

In the past, if employees agreed with statements like “Company X is a great place to work,” they were considered “engaged,” while those who answered no were “disengaged.” However, a recent Harvard Business Review study reported that a “yes” to the question simply could mean that particular employee matched well with the corporate culture, while employees who answered “no” just could be dissatisfied with the status quo and looking to make big improvements. In that case, “engaged” employees were no more productive than their “disengaged” counterparts were.

Both engagement and productivity are worthy business objectives, but leaders must clearly outline their goals and then understand the metrics they are using to quantify said goals. Moreover, companies ought to utilize both behavioral and survey data to measure their workforce and then inspire management to take the findings to heart.

Increasing Productivity

Because of such studies, today’s HR and business leaders should make observing and learning from their workforce a top priority. This notion aligns with practices of such successful companies as Google and Southwest, which employ “design thinking.”

According to a recent Deloitte University Press article, “Design thinking moves HR’s focus beyond building programs and processes to a new goal: designing a productive and meaningful employee experience through solutions that are compelling, enjoyable and simple.”

Design thinking begins at the base — the employee — and works from there in order to improve output.

It doesn’t take a psychologist to know that different personalities, backgrounds, strengths and weaknesses exist within a single department; therefore, the ways in which businesses inspire those individuals to work harder and better inherently will vary.

Design thinking helps HR leaders classify people into different groups or “personas,” and once businesses form an understanding of their workforce, they then begin testing measures to inspire those different “personas” to produce. Design thinking is flexible; it tests each finding to its end. If the technique does not work, practitioners view it as a learning experience rather than a failure, and then continue trying different techniques until they figure out the best way to stimulate production from their different groups of workers.

But does design thinking actually work?

According to Deloitte, “The data from our survey this year suggest that the more importance an organization places on design thinking […] the faster the organization grows.”

Business leaders should remain vigilant about the experience of their employees without losing sight of their company’s overarching goals. This precarious balancing act requires constant observation, assessment and the occasional serving of humble pie. However, the result of an empathetic and nimble business is a churning, successful workforce.

Be sure to check out our article about personal productivity and how you are truly only two steps away from inciting increased productivity in your daily life.

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Posted in Blog, Employee Engagement, Featured, HR Management, Leadership, Talent Management

Katy Fabrie

by Katy Fabrie


Author Bio: Katy Fabrie is a Marketing Specialist at Paycom where she assists with executing integrated marketing campaigns. With extensive experience in both writing and research, Katy enjoys crafting content that helps HR professionals develop strategies to reach their goals. Katy has created both digital and printed content for a myriad of local and national companies, and she enjoys continually expanding her HR knowledge base. Outside of work, Katy enjoys reading, running and spending time with her husband, Colby, and dog, Fox.

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